General FAQs
My driver is speeding, what can I do?
Safety First. Ensure your own safety by fastening your seatbelt and remaining calm.
Politely Request: Politely ask the driver to slow down and express your concern about the speed. Sometimes, drivers may not be aware of their speed.
Report During the Ride: Use the TourchRide app to report the issue immediately. You can do this by tapping the “Safety” button during the ride and providing details about the situation.
End the Ride: If you feel unsafe and the driver continues to speed despite your request, you have the option to end the ride safely and exit the vehicle at the nearest safe location. Make sure to report the issue to TourchRide immediately.
Are you available at the airport?
Yes. Download Tourch and start riding.
I live in Houston, can I book a ride to Dallas?
Yes, you can. With Tourch cities you can book rides out of town, if you prebook at least 24 hours before your trip. This will give us time to match you with the right driver. If you have an emergency and need to go out of town immediately, contact Customer Service and we will try to accomodate you.
Are you available in other States?
No. We are only available in Texas for now. However, you can help us expand into other markets by downloading, referring users and getting the word out.
